Return & Refund Policy
At birddogs, we want you to be confident in your purchase. If a product from our selection of pants, tops, or shorts does not meet your expectations, you may be eligible to request a return under the following conditions.
Return Eligibility and Timeframe
Eligible products can be returned within 30 days from the delivery date. Requests submitted after this 30-day period may not be accepted.
Conditions for Returns
To qualify for a return at birddogs, your item must:
- Be unused and in original condition.
- Include original packaging, accessories, parts, and all included materials.
- Not show signs of damage caused by improper use or handling.
Items failing to meet these standards may be denied for return.
Non-Returnable Items
The following products cannot be returned:
- Customized or personalized items.
- Digital products and downloadable content.
- Gift cards.
- Clearance or final-sale merchandise.
- Products that have been used, installed, modified, or damaged.
Returning Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or includes an incorrect item, please keep the product and its original packaging intact. This will assist us in reviewing and resolving the issue efficiently.
Return Shipping Responsibilities
Return shipping costs are typically the customer’s responsibility unless the return is due to a verified defect or an error on our part regarding order fulfillment.
Refund Process
Once we receive your returned product, birddogs will inspect it to confirm return eligibility. Approved returns will be refunded to your original payment method. Please allow 5-10 business days for the refund to be processed, though exact timing may depend on your financial institution or payment provider.
Order Cancellations
You may cancel an order within 24 hours of purchase. After this cancellation window, changes or refunds are subject to our return policy terms.
Contacting birddogs
If you have questions about your order or returns, please reach out to us at germainemurasso3902@outlook.com or visit our store’s contact page for additional support.